Our Return Policy
We want you to be confident in your purchase. If something isn’t right, here’s exactly how our return process works.
30-Day Return Window
Unused, unridden bikes in original condition may be returned within 30 days of delivery for a refund of the purchase price, less original and return shipping costs. To start a return, contact us via our Contact page with your order number.
Condition Requirements
Returned bikes must be unridden, unregistered, and in the same condition as received, in the original crate/packaging where possible. Because these are off-road vehicles, a bike that shows signs of use — dirt, wear on tires or drivetrain, scratches from riding — is not eligible for return under this policy. This protects both new and returning customers from receiving a used bike represented as new.
Restocking & Shipping Fees
A restocking fee of up to 15% may apply to returned bikes to cover inspection and repackaging. Original outbound shipping costs are non-refundable, and return freight is the customer’s responsibility unless the return is due to our error (wrong item shipped, manufacturing defect confirmed on arrival, or shipping damage noted at delivery).
Damaged or Defective on Arrival
If your bike arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue and the shipping crate. We’ll work with you directly on a repair, replacement part, or full return at no cost to you — this is separate from, and does not count against, standard freight-damage claims filed with the carrier.
Non-Returnable Items
Batteries, chargers, and safety gear that have been opened or used are not eligible for return for hygiene and safety reasons, unless defective on arrival.
Refund Processing
Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days.